Refund

1. How do l cancel an order?

To cancel an order, please contact us via order@sinobiological.com or call +86-400-890-9989, +86-10-5102-9989. For orders that were already shipped, a restocking fee of 20% of the product price will be charged. The customer is responsible for paying for the return shipping cost.

2. What if I received a wrong item？

If an error by Sino Biological Inc results in shipment of an incorrect order, Sino Biological Inc will either ship a replacement order at no charge or credit your account with the full purchase price.

If an error by a customer results in the shipment of an incorrect order and is reported to Sino Biological Inc within ten (10) days, you may obtain a Return Authorization and return the product(s) for Partial Credit. A restocking fee of 20% of the product price will be charged on returns that are not caused by any error or fault of Sino Biological Inc. The customer is responsible for paying for the return shipping cost.

Sino Biological Inc will not refund, replace or accept returns of temperature sensitive goods in either case where there is Purchaser order error or incorrect storage of goods upon receipt and/or delivery to the Purchaser.

We will make every effort to process your refund quickly. You will be notified of your refund by email.

3. What if I did not receive my order within your estimated delivery time?

Delays may occur due to conditions beyond our control, which may include situations rising from strikes, fire, arson, riots, earthquake, floods etc.

You can check the status of your shipment with the tracking number emailed to you when your package is shipped. If you did not receive the tracking number, please contact us via order@sinobiological.com with your order number or call us at +86-400-890-9989, +86-10-5102-9989 during office hours. If your package is lost, we will ship you a replacement at no charge or credit your account with the full purchase price.

4. What if I receive an item that is damaged?

If you find the item has been damaged during the transportation, please contact us immediately within 48 hours upon receiving the product via email Order@Sinobiological.com or call us at +86-400-890-9989 or +86-10-5102-9989 during office hours. We will re-send the order.

5. What if a Sino Biological Inc's product does not work as expected?

All Sino Biological Inc's products have passed the QC standard described in the Certificate of Analysis. However, we recognize that there is always scope for improvement. In the unlikely event that you find a Sino Biological Inc's product not working as described on our datasheet, please contact our customer service via order@sinobiological.com with all the information you can provide. This would allow us to investigate efficiently.

If any Sino Biological Inc product is found to be faulty at any time during its guarantee period, we will either replace the product or credit your account with the full purchase price.